Officially registered under the legislated laws of the Government of Nepal, Holy Mountain Treks is a travel and tour operator that is based in Kathmandu, Nepal. We look forward to the opportunity to act as your booking representative for your travel needs in Nepal, Bhutan, and Tibet. Generally speaking, our offered services and products predominantly fall under our terms and conditions. Therefore, we highly advise our clients to read our available terms and conditions carefully before finalizing a deal between us.
Any person who wishes to use or buy our services such as trip packages must abide by our following terms and conditions without any concession. As soon as you initiate a marketable relationship with us by booking our trip packages either by phone call, email, or by directly visiting our office, these terms and conditions will come into play instantaneously. Additionally, you can choose to print out our terms and conditions so that you can use them for future purposes.
Within these documents, the terms such as ‘the company’, ‘we’, ‘us’ and ‘our’ will indefinitely refer to ‘Holy Mountain Treks’ and its associates. Likewise, the terms like ‘customer’, ‘client’ and ‘you’ will refer to the particular individual or personnel visiting our website, booking a reservation through us, or otherwise using our services.
Booking
Booking is the first step that you can take to access our offered trip packages on our official websites. Whether it is trekking, tour, or cycling, booking plays a crucial role in formalizing a business relationship with our clients and customers who wish to go on a trip with us. Moreover, when you as a customer book any of our trip packages, you personally agree that you have clearly read and understood our terms and conditions. Hence with that, a legally binding contract will come into play to ensure that neither party does something ill-starred.
In order to make a booking, you will initially have to choose a particular trip package which you wish to go on during your holidays. After doing that, you will have to fill up our booking form with important details such as your name, address, email address, phone number, arrival date, and trip name. However, do remember to check several times before submitting the booking form as we won’t be able to reply to you back with a confirmation letter unless every detail is filled in properly as needed by us.
In addition to that, you also have to send us an advance payment of 20% of the total trip price along with the booking form. Having said that, our customers can try visiting our office directly or contact us via telephone to book our trips. You can choose any medium you want as per your convenience and preferences.
Upon receiving the booking form along with the advance payment, we will send a confirmation email and remind you that your trip has been booked. However, if you do not receive our confirmation email even after 24 hours of submitting the booking form, please contact us immidiately.
Payment
Our customers who wish to book and make payments for our trips can use the following means:
Online Payment
For the payment by credit card, please open the link, and complete the form with necessary details then proceed, it is Quick, Easy and Secure: online payment via credit card.
Note: For credit card payments, 4% extra will be levied to you for a credit card processing fee.
Credit Cards
We accept the payments of all our trip packages through several international credit cards such as Mastercard, American Express, Visa, and Discover Network.
Bank/swift/wire Transfer
You can also make payments for your trips by wiring us the trip payments in one of the following bank account. Our bank details are listed down below:
1.
Pay to: Holy Mountain Treks Pvt. Ltd.
Current A/c: 01615438738
Paying Bank: Siddhartha Bank Ltd.
Account type: Nepalese Currency (NPR)
Branch: Thamel
Street address: Sagarmatha Bazaar, Mandala Street, Thamel, Kathmandu
Swift code: SIDDNPKA
2.
Pay to: Holy Mountain Treks Pvt. Ltd.
Current A/c: 01907236730017
Paying Bank: Himalayan Bank Ltd
Account type: Foreign currency (USD)
Branch: Thamel
Street address: Karmachari Sanchaya Kosh Building, Tridevi Sadak, Kathmandu, Nepal
Swift code: HIMANPKA
Please note that we are not liable of any delay or loss during the transfer process. If in case due to use of mediator bank or any other reasons if the money received by us is less than the amount sent, you are requested upon arrival to pay accordingly so that the total is equivalent to the trip cost.
Price & Cost
Time and time again, we would like to remind our customers that the price and cost of our trip packages are something that is prone to changes. Hence, we the Holy Mountain Treks retain the full authority to change, modify and augment price tags of our trip packages on the website. Furthermore, if any changes or alterations were to take place, our clients will not be informed by any means necessary via text messages, emails or phone calls.
Cancellation
Here at Holy Mountain Treks, we understand that cancellation can happen due to some unanticipated events that can cause difficulty for traveling or going on a trip with us. Hence, we have established a procedure to take care of those unlooked-for situations.
For starters, our clients will have to send us a written letter about their cancellation if they think that they will not be able to make it and have to cancel their entire booked trip with us. Within the letter, you will have to highlight your specific reason for cancelation so that we can use that reason to validate and authenticate the cancelation letter.
Upon approving the cancelation, refunds to the client will be made as per the following dealings:
|
Cancellation before 30 days: |
Free Cancellation |
|
Cancellation within 29-7 days: |
The company reserves 20 % of the trip cost |
|
Cancellation within 6-1 days: |
The company reserves 50% of the trip cost |
Complaints and Issues
We acknowledge the fact that even when we try our utmost to satisfy the desires of our clients, some situations can be a bit unsatisfactory and disappointing. Hence, in those circumstances, we highly recommend our clients to make sure that they inform us about any unacceptable complaints. You can send us a letter or an email if you don’t feel comfortable talking about the issues and subject matters personally.
Having said that, our clients can also inform us about their dissatisfaction by contacting our representatives who work in the field during your travel holidays. You can get in touch with your guide and tell them about the things that are troubling you as well. However, if there’s any severe complaints or issues which you want us to know then you can call our office premises at any given hour.
Travel Documents
Travel documents such as passport and visa are very important for traveling to a foreign nation, especially when you have not been there before. So, when you are making plans to visit Nepal to join and go on our offered trip packages then you must be ready to keep your official travel documents safe with you at all times.
While this may sound a bit familiar, but anyone can lose their travel documents due to misleading activities or due to their own carelessness while traveling in an unfamiliar place. Therefore, in those circumstances, you yourself will be held responsible for the safety of your travel documents. You must be fully aware of your personal travel documents and make sure that the details written on your travel documents are correct. It is not always possible to replace travel documents in case of loss, theft, damage, etc.
Use of our Services and Website
Any visitor that has accessed our official website must agree with our terms to only use our website to make authentic reservations, purchases and shall not make any kind of fraudulent or false reservations. Furthermore, our customers are also obliged to use our website and services in compliance with applicable law.
Privacy Policy
Our customers or any visitor using our website must willingly acknowledge the terms regarding our privacy policy which clearly state that you cannot access, monitor, copy any content or information on our website by any means possible. We highly prohibit the use of any "robot", other automated or manual device or program to duplicate the contents of our website into any other website. You represent that you have read and agree to the terms of our privacy policy, which can be found on our website.
Travel Insurance
By accessing this website (the "Holy Mountain Treks Website") and booking our trip packages, you acknowledge the importance of travel insurance. We highly advise our customers to secure themselves by buying legitimate, dependable travel insurance.
Update our terms and conditions
Our terms and conditions attain the full right to update, modify and alter the above-mentioned terms and conditions at any given time without providing prior notice of any kind to our customers. The changes can happen as per the decisions made by the company. Therefore, it is highly recommended that our customers need to keep themselves up-to-date with our latest terms and conditions by going through our official website.